1. Please check the availability of date, time and equipment required by contacting Teddy Tumbles by email, our website or direct message via our social media platforms.

2. All booking enquiries are provisional and will be confirmed by Teddy tumbles upon receipt of a completed online booking form.

3. We reserve the right to decline a booking enquiry of the day or time proposed is not available, however we will endeavour to meet our clients requirements.

4. A £50 Booking Fee is required to secure a booking. An invoice will be sent for this via the email provided on the completed booking form.

5. When Teddy Tumbles has received a completed Booking Form and Booking Fee the event is booked and thereafter we will keep in touch with the client via email or direct message.

6. Any balance remaining is due by 7 days before the confirmed hire date. The Booking Fee is deducted from the total invoice amount.

7. Payment methods accepted are BACS or Paypal. Details are on the invoice sent to the client via the email they have provided.

8. In the event the client cancels a booking, if 7 days notice or more is given, 50% of the Booking Fee can be refunded OR transferred to an alternative date, subject to availability.

9. If Teddy Tumbles cancels a booking (excluding reasons beyond our control) any money paid will be refunded.

10. We are unable to guarantee the weather conditions and some items are manufactured for indoor use only. We will not refund any money if the weather forecast is unfavourable, or turns bad on or during the day of hire and no alternative cover has been pre-arranged.

11. We reserve the right to charge an additional £50 cleaning fee if any item is returned wet, soiled or stained.

12. We can only accept outdoor bookings between the months of April and September. The equipment can get very hot in sunny weather so we would recommend setting up in a Shaded area, under shelter or indoors. If rain is forecast on the day of hire then an alternative indoor area must be in place to set up the equipment. For all outdoor bookings a groundsheet will be provided free of charge for protection.

13. Any changes to bookings must be received by email or direct message via our socials and agreed by Teddy Tumbles at least. days prior to the hire date.

14. Should a booking be made within 14 days of the hire date, payment in full will be required to secure the date.

15. All prices are subject to charge at any time, excluding confirmed bookings.

16. We provide free delivery and collection within a 15 mile radius of IP16. An additional charge of 50p per mile will be applied for all additional miles. We cover up to a 50 mile radius.

17. A minimum of 1 hour is required for equipment set up and take down, so this must be considered when the hirer is booking a venue for their event. We endeavour to deliver on time, but Teddy Tumbles will not be held responsible for delays incurred due to circumstances beyond our control.

18. Please DO NOT move the equipment once it is set up unless it is due to an emergency.

19. Please ensure there is adequate parking available close to the venue or on-site for both delivery and collection of equipment. There should also be clear access as equipment can only be delivered to a suitable open space of at least 5m x 5m. We will not be responsible for moving any items at the venue to create space for the equipment.

20. It is the hirer’s responsibility to ensure the chosen venue has a suitable, clean safe space for the equipment to be set up. We reserve the right to refuse set up if the designated area is deemed unsuitable.

21. It is the hirer’s responsibility to ensure all aspects of the PlayTime Rules are adhered to throughout the duration of the hire. Soft play Equipment is ONLY suitable for children under tree age of 5 years old. A copy of safety instructions can be provided at request but will be displayed with the soft play equipment.

22. The soft play items must remain on the floor mats for the duration of the hire. ALL BALLS must be inside the ball pond on collection. Any damages or missing items must be reported to Teddy Tumbles as soon as possible and may result in the client being invoiced to cover costs. All equipment is inspected on collection and any concerns will be discussed with the hirer at the time.

23. Teddy Tumbles is covered by Public Liability Insurance. A copy of our documents are available on request.

DISCLAIMER - Please note that all persons using our equipment do so at their own risk. The person hiring the equipment will be liable for any damage or injury occurring from, or as a result of, misuse or reckless use, therefore Teddy Tumbles cannot accept any responsibility for any accidents, injury or damage caused during the hire period.